• Components of a Data Collection Plan 

• Data Collection Considerations 

• Data Collection Methods 

• Suggestions for Measuring R&D Activities 

5: Analyzing, Reviewing, and Reporting Performance Data 

• Introduction to Data Analysis 

• Training Your Organization in Analysis Skills 

• Generating Useful Information - 1: Question Review 

• Generating Useful Information - 2: Data Collection and Organization 

• Generating Useful Information - 3: Data Analysis 

• Generating Useful Information - 4: Data Presentation 

6: Using Performance Information to Drive Improvement 

• Using Performance Information to Drive Improvement 

• Benchmarking 

• Reengineering 

• Continuous Improvement 

• Process Improvement